At FineShoes.pk, customer satisfaction is our top priority. If you receive an item that has sizing issues, defect, or doesn’t meet your expectations, we offer a hassle-free 7-day return and exchange window.

Eligibility for Returns & Exchanges

• Timeframe: You can initiate a return or exchange request within 7 days of receiving your package.

• Item Condition: Items must be unused, unworn, unwashed, and in the exact condition you received them.

• Packaging: Shoes must be returned in their original packaging and box.

How to Request a Return / Exchange

1. Contact Us: Reach out to our customer support team via WhatsApp at +92 3249277295 or email us at support@fineshoes.pk.

2. Provide Details: Include your Order ID, product photos (if damaged/defective), and the reason for exchange or return.

3. Dispatch: Once approved, pack the item securely and ship it back to our designated warehouse address provided by our support team.

Non-Returnable Items

• Items showing clear signs of outdoor wear or use.

• Requests made after the 7-day delivery period.

• Items purchased during final clearance sales.

Shipping Costs for Returns

• Defective or Wrong Item Sent: FineShoes.pk covers all return courier costs.

• Sizing Issues / Change of Mind: Customer pays the shipping fee to send the item back to our warehouse.

Refund Process

Once your returned item passes quality inspection at our facility:

• Exchange: We will dispatch your new size/pair within 24–48 hours.

• Refund: Cash refunds (issued via Bank Transfer, EasyPaisa, or JazzCash) will be processed within 3–5 business days.