Ordering & Delivery

• Do you charge for delivery?
  No, we offer 100% Free Shipping on all orders across Pakistan.

• How long will it take to receive my order?
  Orders are typically processed within 24–48 hours and delivered within 3 to 5 business days, depending on your city.

• How can I track my order?
  Once your order is shipped, we will send you a tracking number via SMS/Email so you can follow your shipment in real time.

Products & Sizing

• How do I choose the correct shoe size?
  Please refer to the size chart on each product page. If you are between sizes or buying medicated slippers, we recommend opting for your standard footwear size for the best fit.

• Are your medicated slippers suitable for heel pain or joint issues?
  Yes, our medicated series is specifically designed with ergonomic orthotic footbeds to help relieve heel pressure, joint fatigue, and general daily foot pain.

• Where are your products imported from?
  We source high-grade footwear made from durable, premium materials—including imported Thailand material for select medicated models.

Returns, Exchanges & Payment

• What payment methods do you accept?
  We offer Cash on Delivery (COD) for convenience, as well as online payment options upon checkout.

• What is your exchange policy?
  If you encounter sizing issues or receive a damaged item, you can request an exchange within 7 days of delivery. The item must be unused and in its original packaging.